Find out what website hosting providers mean when they say "phone support".
In the event that you have ever had a shared web hosting account in the past or you have dealt with any kind of online service, you probably know from your own experience that for some things it is better to speak with a live person on the phone rather than exchange tickets or e-mail messages. If you'd like to find out more about a service before you decide to order it or if something small-scale has to be made, for example, it is much easier and faster to do it live. When you can connect with representatives by phone, it's also very likely that you are using the services of an actual web hosting supplier, not just a reseller. The type of support that you will get on the telephone may differ between different suppliers - from standard issues to professional technical support. Generally most of the suppliers offer pre-sales assistance and 1st level telephone support, while more complex tech matters are managed via electronic mail or tickets.
Phone Support in Shared Web Hosting
Because we have live telephone support 14 hours daily, you will be able to call us and consult with our customer support agents to get more information about all shared web hosting
that we offer and make sure that our servers match the system requirements for your sites before purchasing anything. For your convenience, we now have phone numbers on 3 continents and you'll be able to call the one closer to you - in the USA, Great Britain or Australia. In case you are already an existing customer, you will be able to phone us about general and billing issues, or even about some technical matters. In case the issue is strictly technical or it needs longer time to investigate, you will have to employ our ticketing system, which will enable both you and our tech support team to monitor the info provided by each side.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day telephone support, you can be sure that there will always be somebody to assist you if you have any queries about the semi-dedicated server
packages that we supply. Whether you'd like to know more about the packages, you have some billing issue or some general problem, you can give us a call. Although some more complicated issues may require a support ticket to give some time to our technical support crew to analyze, we'll help you with countless tech questions over the phone as well, saving you time and efforts. As we have data centers on three continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you are in another country, we have an international number where you are able to reach us.