A Sixty–Minute Ticket Response Guarantee
We provide a 60 min response time warranty for each trouble ticket or email that you submit to our support team. We will swiftly respond to all the general inquiries and forward the matter to our administrators in case additional assistance is required. If you make use of the Managed Services package, we will execute any of the included server management services at a time that has been agreed upon upfront.
A Premium–Quality Customer Support Service
Should you require help while working with our Site Control Panel or with any of the applications that we have installed on the dedicated hosting server for you, do get in touch with the customer support staff at any time via the ticketing system. Besides, should you require assistance administering your dedicated web hosting server, you can order our Managed Services package, which includes Operating System updates on a weekly basis, problem troubleshooting and installation services, server monitoring and restarting procedures, data backup disk space, etc.
An Intuitive Help Area
Each dedicated server is fitted out with our charge–free Site Control Panel, which offers an in–depth knowledgebase and a group of instructional video tutorials. Whenever you require assistance while working with the Site Control Panel, just click the Help or Videos buttons located in the upper right corner.