Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Offering quality support on–time is our main priority, so that we back up each shared web hosting plan with a 1–hour ticket response guarantee. When you post a ticket or post an email, our user tech support team will try their best to provide the most satisfactory answer to your problem and to provide you with information in due time.

  • Top quality support service

  • A Top–quality Support Service

  • You’re able to write to us 24x7x365 with any problem you may have regarding our offerings. We’ve technicians working regularly to deliver support any time required. You may use the ticket system or send us an email at any moment, or grab the phone or make use of the online chat through working hours.

  • Intuitive help center

  • An Intuitive Help Section

  • Should you require guide while performing tasks within the Control Panel, you are able to always just click the Help button and pick your question in the list of content articles that will come up. We have as well turned the vast majority of articles into video tutorials. The list of training videos will come up if you pick the Videos key located in each section.