One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does that mean and how does it boost user experience?
If you’re a site owner, a problem can always surface and it doesn’t necessarily need to be associated with the hosting service itself. For example, something can go wrong when you bring an Internet application up to date or some vital data could be edited or deleted unintentionally. Whatever the essence of the problem is, you’ll need to get in touch with the respective client service staff and request them to restore a backup or to assist you in resolving the problem that you’re facing. How promptly they’ll do that will determine the time that your websites will be down. For particular sites such as community websites or online shopping portals, a continual downtime can too often mean losing users and cash. With this in mind, it is rather important to use the services of a web hosting company that offers not only a very good customer care service, but also a timely one.
One-Hour Response Guarantee in Shared Web Hosting
Our shared web hosting
come bundled with a sixty-minute response guarantee, which implies that no matter what enquiry or obstacle you may have, we will always be there to help you out. As a matter of fact, it seldom takes more than half an hour to get a problem solved or an inquiry answered, and this is valid for both technical and pre-sales matters. Our client support staff representatives will be at your service 24-7, even on weekends and legal holidays, so you will always obtain timely help. We understand precisely how precious time can be, so by the time we respond to your ticket or e-mail, we’ll have investigated the matter and, if we haven’t found a solution, we’ll provide you with more information about what you have to do on your end – when the case requires this. With our support services, you can be certain that there will be somebody to lend you a helping hand immediately, regardless of what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from our company, you can take full advantage of our hyper-fast support services. You’ll obtain a reply to any trouble ticket opened through the hosting Control Panel or email sent to our technical and customer support team in less than an hour. The response time is guaranteed and it applies irrespective of the matter – billing or technical. It often takes significantly less time to examine and solve a problem. We’ll provide you with more info in case the solution entails something that needs to be done on your end. In case you touch base with us during national holidays or weekends, the response time will be precisely the same and considering that our support staff is available to you 24-7-365, you’ll obtain quick assistance for practically any technical, billing or general issue irrespective of the hour.