When your website hosting service provider offers live chat support, you will be able to talk with a representative in real-time and learn useful information or get a problem resolved in a very timely manner. The basic advantage of using chat instead of calling to talk to a live person is that you'll need just a computer with access to the web, so you won't pay any rates when you're in another country or state. In addition, it will be a lot quicker to copy and paste info for example domains, usernames or error messages in other words details that are sometimes hard to share with the other side on the phone. The live chat is also a considerably quicker approach to contact the website hosting company's support crew compared to using a ticketing system. What's more, when some problem requires a little more time to be dealt with, you'll be able to do something else while you wait for guidance on the live chat, therefore you will not waste time - something that is not possible if you're on the phone.