In case you’ve bought a hosting plan and you’ve got certain questions concerning a specific function/feature, or if you’ve bumped into some complication and you need support, you should be able to contact the respective client support team. All web hosting companies deploy a ticketing system regardless of whether they provide other methods of contacting them apart from it or not, as the fastest way to handle an issue most often is to send a ticket. This method of communication makes the replies exchanged by both parties easy to follow and permits the support team representatives to escalate the situation if, for instance, a server admin must intervene. Most often, the ticketing system isn’t directly connected to the hosting space and is part of the billing account, which goes to say that you will have to use at least two separate accounts to contact the client care staff and to actually manage the hosting space. Constantly switching between the accounts might sometimes be a burden, not to mention the fact that it takes quite a bit of time for most hosting companies to respond to ticket requests.
Integrated Ticketing System in Shared Web Hosting
In contrast to what you may find with a lot of other web hosting companies, the support ticket system that we’re using with our shared web hosting
is part of the Hepsia Control Panel, which is included with all accounts. You will not have to remember several logon credentials, since you will be able to manage both your tickets and the web hosting account itself from a single place. So, in case you have a question or stumble upon a difficulty, you can get in touch with our tech support engineers instantly. Our system offers an intelligent search option. This goes to say that even if you’ve posted a multitude of tickets over the years, you’ll be able to find the one that you need with ease. Plus, you can see knowledge base suggestions for fixing commonly confronted problems.
Integrated Ticketing System in Semi-dedicated Servers
The trouble ticket system that we’re using is incorporated into the Hepsia hosting Control Panel, which we’ve created for our semi-dedicated servers
, so you will not require some other support platform to get in touch with our customer service team – you can do it on the spot in case you confront a complication. Submitting a new ticket requires a couple of clicks of the mouse and tracking down an older one is equally easy. Using our smart search option, you can swiftly track down any ticket that you have submitted in the past. You can post a ticket whenever you want since our help desk support team members are available to you 24/7 and answer in less than an hour, even though it seldom takes this much to obtain support. With the Hepsia Control Panel, you will have everything in one place and you can just forget about having to use two or more platforms to fix a simple problem.