Installation and Troubleshooting
Learn more about the services offered by the Installation & Troubleshooting feature, which comes as standard with our VPS and Dedicated Servers.
When you acquire your own server, you'll have more flexibility in regards to what you can install and run when compared to a shared web hosting account. With a shared service, you have access just to your own account, thus you are not able to install server-side software. Even though this is not a concern for most script-driven applications, there are some which have specific requirements and need specific software to be present on the hosting server either for some additional functionality or for them to work at all. If you have practical experience, you won't have any problems to run the server, but if you do not, you may simply not have the skills to manage everything and use the script applications you want. If this is the case, you could use our Installation & Troubleshooting upgrade, so our system administrators can arrange everything for you and aid you with any issues that you might come across.
Installation and Troubleshooting in VPS Servers
You can add the upgrade with a few clicks whenever you need it and regardless of the VPS servers
package deal you have selected. This can be done either during the order process when you think that you will need support from the very beginning or later from the VPS billing Control Panel if you have issues with any program on the server. Our skilled admins can set up or troubleshoot any application for you in a very timely matter. The Installation & Troubleshooting upgrade provides one hour of custom work and you'll be able to use it whenever you want. The majority of tasks take less than that, thus the remaining time will be available for the future and you shall be able to see it in the billing Control Panel at any time. You'll be able to use the upgrade as a separate service or on top of the thirty minutes of custom work which are a part of our Managed Services upgrade.
Installation and Troubleshooting in Dedicated Servers
When you require our upgrade for any reason, you can add it to your dedicated server
with several mouse clicks from your billing CP or if you will require some custom work on the machine as soon as it's set up, you can acquire the upgrade during the signup process and inform us what do you require to be carried out, so everything will be ready once your server is up and running. 60 minutes of custom work are included to your account each and every time you order the upgrade, so you can take advantage of this service as often as you require. If some task requires less time to be completed, you'll not lose the remaining minutes and they shall be available for future tasks. Our upgrade will let you focus on building and advertising your sites without wasting time on maintaining the dedicated server or the software set up on it. You can take advantage of it if you also use our Managed Services upgrade, but the 30 min it includes aren't sufficient to execute all of tasks that you need.