Even though the web hosting service supplied by the different companies is de facto identical, each provider has got a customized platform with its own tweaks and ways to complete given operations. Because of this, a broad knowledge base would be stunningly useful both for people with little to no experience and for technically experienced users who will eventually find out how specific tasks are done, but will waste time meanwhile. The objective of such a knowledge base is to make the service quick and simple to use, saving users a lot of time and energy. The result is gladder customers, since they can effortlessly find the info they’re searching for, and a whole lot less work for the support team representatives, because typically the vast majority of the inquiries and difficulties that clients have are already enumerated in the knowledge base. Provided that the articles are properly written and cover more topics, you’ll be able to get to know more not only about your own account, but also about the web hosting service in general.
Extensive Online Documentation in Shared Web Hosting
If you’ve ordered your very first shared web hosting plan through our company or have moved your website over to us, you will grow used to our services and our in-house created Hepsia hosting Control Panel in no time due to the fact that we have compiled a substantial web-based knowledge base where you can find all the information that you may ever need – both general info with regard to the web hosting service as a whole and more specific info about the different functions that you can make use of and the problems that you may chance upon. The articles themselves are available in two locations. The complete article collection is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different features in each Control Panel section as well. You can learn how to do just about everything, from creating an .htaccess configuration file to administering an electronic mailing list, and all the articles offer comprehensive instructions, so you will never get lost because of an ambiguous text. Needless to say, if you experience a more specific problem and you cannot find an adequate solution in our knowledge base, you can get in touch with our client service staff members 24x7x365.
Extensive Online Documentation in Semi-dedicated Servers
Our semi-dedicated servers include an extensive article library where you can find any info that you may require about our web hosting services or about the Hepsia hosting Control Panel that we’re using. We have compiled it based on the feedback that we’ve gathered from our clients throughout the years and, as a consequence, our articles tackle particular issues that you might run into and offer the fastest way to recover them, for example receiving a 500 Internal Server Error message or not being able to send email messages from your personal computer although you have the correct SMTP settings. The articles are available in each single section of the Control Panel and you can browse them whenever you need. They can help you widen your knowledge not only about our platform, but also about the hosting service as a whole, as they offer thorough guides and general information such as what cron jobs or file permissions are.