Being able to get in touch with your shared web hosting provider when you have any type of questions or encounter any issues is very important and how quickly they'll answer and take action could be essential, particularly if your web site is business-oriented, as longer downtime could mean losing prospective customers. The support solutions are usually a quick way to recognize genuine providers from resellers. The second typically answer only to emails or support tickets and you'll need to wait for a day or maybe more to get an answer. If your trouble involves a couple of replies, you could end up losing several days in order to get a basic problem fixed. When you use an authentic and reputable web hosting provider, you'll be in a position to contact the support at any time and receive a timely response whatever the issue or your question is - pre-sales, customer or technical one.
24/7 Customer Support in Shared Web Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared web hosting
services come with 24/7 support plus various means of communication. In case you don't have an account yet, you can phone us or come on our live chat and chat with a live representative, so that you can learn more about our services or check if our servers meet the system requirements for your sites. As a result, you won't end up buying a service that you cannot use effectively. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it needs further analysis. In contrast to the vast majority of providers out there, we reply to all of the tickets within one hour, so you won't have to wait for a whole day. Our support services are available twenty-four-seven, even during public holidays.
24/7 Customer Support in Semi-dedicated Servers
Regardless of the semi-dedicated server
that you choose, you can reap the benefits of our 24/7 tech support services even on public holidays. All your web sites will be available all of the time and so will we. With many different communication options, you'll be able to pick the easiest approach to contact us and inquire about our solutions in case you do not have an account yet, or ask for support in case you're already among our customers. You are able to phone us, start a chat with a live consultant, send an email or open a ticket from the Help section of the Hepsia hosting Control Panel. The previous two options feature a one-hour reply time warranty, although it rarely takes more than 20 mins to receive assistance regardless of the complexity of the problem. Using our customer and technical support services, we'll be there for you anytime you need us, not a couple of days after that.
24/7 Customer Support in VPS Servers
If you've got a Virtual Private Server through us, you will be able to get in touch with us 24/7 for any kind of server-related issue or fordifferent difficulties and / or questions associated with the pre-installed software your server is equipped with. If you have not bought your VPS server
package yet, you're able to find out more details about our services by giving us a call or by using our live chat service. For more technical issues, you are able to send an email message or open a ticket through your billing Control Panel and you will get assistance within no more than 1 hour no matter the time of the day, even on weekends and holidays. The typical response time generally does not extend past half an hour. In case you'd like to have assistance for third-party software, you're able to reap the benefits of the Managed Services upgrade which you can include to every single VPS package and our admins will help you with any set up or troubleshooting problem you may have encountered.
24/7 Customer Support in Dedicated Servers
We know how important it is to get prompt support in general, let alone when you manage a whole server, so each and every dedicated server
that we provide comes with 24/7 support with one-hour reply time warranty regardless of the issue. This service is free of cost for any problems with the server or the software that was installed from our administrators during the setup, therefore you'll be able to contact us as many times as you wish, even during holidays. You can either open a ticket from your billing area or you can send an email message, and the actual reply time for either rarely exceeds 30 mins as we have admins available twenty-four hours a day. In case you require general info about our servers or you've got any kind of billing question/issue, you can also call one of the local phone numbers that we have on as many as three different continents or you could take advantage of our live chat service and speak to an agent online. For third-party software assistance, we provide a Managed Services upgrade, which you are able to add to your server package from your billing Control Panel.